We know that artificial grass is an investment which our customers expect to withstand fair usage for years and in some cases decades. To ensure this is possible it is vital you choose a skilled, experienced landscaper with a first class portfolio. We have put together a list of 5 key things to ask your artificial grass installers, so that you know exactly what you’re paying for an can have peace of mind that your investment is in safe hands.
1. How long will the installation take?
Understanding how long the installation will take is key. All reputable installers will require you to be present upon completion of the installation to ensure you are happy with the standard of work which has been carried out. Depending on the access to the area you may need to be home for the duration of the installation. If your installation is larger or more complex, this may require more than one day work. It is worth noting that the cost of installation will reflect this, as your quote includes cost of labour in addition to materials.
2. What’s included in the cost?
Your quotation and subsequent contract should outline exactly what is included in the installation pricing. As a customer it is important you understand whether the quotation you are given includes laying of a solid sub-base before installation and if you would like any additional works such as decking or pathways, that this is clearly priced on the quotation. It is also worth noting whether the contract outlines any additional costs which you are responsible for, for example some companies may require you to organise and pay for a skip to take away any waste.
3. Which grass is best suited to the project?
When choosing the grass you would like to have installed, you need to consider what the site of the finished project will be used for. If the site is likely to see frequent footfall, it is worth investing in a premium spring back grass, as this will be much more durable and requires less maintenance following heavy footfall. Any reputable landscaper should offer a range of grasses fit for a variety of purposes, which they can guide the customer through when choosing the ideal grass for their project. Ask for samples so that you can see the difference between the grasses when laid out in direct sunlight.
4. What are the Warranty & Guarantee policies?
We cannot stress enough how vital it is to check both the warranty and guarantee policies offered by your chosen landscaper. Artificial grass is an investment which you should expect to enjoy the fruits of for years to come. Any reputable landscaper with confidence in their products and processes should be comfortable offering warranty and guarantee on their installations of up to 10 years, if not more in some cases. If details of the warranty and guarantee are not given in the contract this should raise alarm bells, do not sign anything until you have clarity on this matter.
5. Can I see examples of previous installations you’ve completed?
It’s always worth asking to see examples of their previous installations to get an idea of the quality of the work your chosen installer has completed most recently. Whilst it’s useful checking their website for any galleries they have uploaded themselves, it’s also worth taking a look at their social media ‘tagged’ posts and any customer submitted photos available on their Google business page. This will give you a view of their work from verified customers who can vouch for the business and their practices first-hand.
We hope this list serves as a reminder of the 5 things you must ask your artificial grass installers, to ensure that you’re getting the best deal possible from a reputable source. Remember it’s your responsibility to ask as many questions as possible to ensure you understand exactly what you are paying for, likewise it is the responsibility of the installer to have clear and concise answers to these questions which instil you with confidence. If you have any doubts, you can always request quotes from other landscapers to compare and make sure you’re getting the best deal.
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